The Micronet Mobile Field Service module is an optional module which is used to manage a fleet of mobile technicians or installers who travel to customer sites and perform machinery servicing or other work. It allows staff at the base station to create jobs in Micronet Job Costing (MJC) and assign them to particular field employees. They can enter all the information needed – such as instructions, required safety checks, customer information, material and labour charges and other fees. Field staff use their PDAs to view their jobs on a calendar and edit this information as needed. They can reschedule jobs, add additional charges, advise the customer of the labour cost and capture the customer’s signature at the end of the job. They can also enter detailed job notes and capture photographs of equipment. Any information that field staff enter on their PDAs is transferred back to the base station and the original job in MJC.
The following topics explain the steps involved in creating, downloading, maintaining and completing jobs in the Field Service module in Micronet Mobile Applications.